Membership Organisations
Your members expect more than a login page and a PDF library. They want to join easily, find what they need quickly, and feel like the subscription is worth renewing. If your current platform isn't delivering that, we can help.
We understand membership organisations
Membership organisations share a set of challenges that look different on the surface but are remarkably similar underneath. Whether you're a learned society with thousands of academics across dozens of countries, a trade body managing corporate memberships, or a professional association balancing individual and institutional tiers, the same problems keep coming up.
Renewals that require manual chasing. Member data spread across spreadsheets, email lists and disconnected systems. Resources that members can't find. Committees and regional groups that have no digital home. And a growing sense that the membership experience doesn't match what people expect from every other digital service they use.
What a good membership platform actually does
Makes membership effortless
Joining, renewing, upgrading, managing preferences. If any of these require your team to get involved manually, your platform is creating work instead of removing it.
Handles subscriptions properly
Complex subscription models, pro-rated upgrades, multi-year memberships, add-ons, automated renewals and payment collection. Built to match how your organisation actually works, not a generic template.
Gives you visibility
Who's engaging, who's at risk of lapsing, which resources are being used. A platform that tracks member behaviour over time gives you the insight to act before you lose people.
"The previous platform was a bit black box. Our interaction with AppCentric allows us to lift that veil. We feel we control it."
- João Trabucho Alexandre, Treasurer, IAS
Subscriptions that just work
The renewal process is where membership organisations lose the most time. Manual invoicing, chasing payments, reconciling spreadsheets. We build subscription systems that handle all of this automatically. Stripe integration, complex membership tiers, non-pro-rated years, journal bundles, donation options and automated collection.
Members pay on time because the system makes it easy. Your team spends their time on the organisation's mission, not on admin.
A platform your team can actually manage
Your team shouldn't need a developer to update a news article, add an event or manage a member's account. We build on Umbraco so editors can manage content independently, and we design the admin experience so that membership management, applications, payments and communications can all be handled from one place.
When your operations team can do their job without raising a support ticket, that's when the platform is working properly.
From local chapters to 100+ countries
We've built membership platforms that serve thousands of members across dozens of countries, with multi-currency payments, regional chapter structures, and integrations with academic publishers, CRM systems and email platforms. We've also built platforms for UK-based organisations with simpler requirements but the same need for things to work reliably and be easy to manage.
The scale varies. The approach doesn't: understand the membership model, design around the member experience, and build something your team can run without us.
Membership projects
"Personalised, we feel listened to, and people know us. I think the feeling of trust is very important."
João Trabucho Alexandre, Treasurer, IAS
Built on a stack you can trust
Our membership platforms are built on Umbraco with Stripe for payments, Microsoft Azure for hosting and security, and integrations with CRM systems, email platforms and third-party services as needed.
Running a membership organisation?
We build platforms that handle subscriptions, manage members and give your team back their time. Tell us what you need.
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