Umbraco Support and Upgrades

Our Umbraco Support Services stand out due to our personalised packages that are tailored to your business's unique requirements, providing comprehensive and dependable service-level commitments. As dedicated Umbraco specialists, we offer more than generic support; we provide expert guidance on upgrades and enhancements, ensuring your site always benefits from the latest functionality and security against potential vulnerabilities.

Transitioning to a new support provider can bring challenges and uncertainties. Our onboarding process is designed to be as clear and efficient as possible, addressing any concerns and setting clear expectations from the outset. The timeline for onboarding your site generally ranges from 1 to 4 weeks. This duration depends on several factors, including the complexity of your site and whether we are migrating your hosting to another provider. If you require urgent support due to contractual obligations, we will try to expedite your needs as quickly as possible.

Absolutely. If your Umbraco site is currently at its end-of-life (EOL) stage, we can continue to provide you with support. We understand the critical nature of maintaining support for your existing infrastructure. Alongside ongoing support, we will work with you to develop a clear path for upgrading your site to a Long-Term Support (LTS) version of Umbraco.

When you switch to Appcentric Umbraco services, we will conduct a comprehensive assessment and carefully plan the migration process. We handle everything from data transfer to upgrades to integration testing, ensuring a smooth transition to our Umbraco care. This allows us to guarantee a smooth migration to our support services, mitigating risks and minimising downtime.

Our SLA is characterised by a commitment to swift and effective resolution times, graded by issue severity. Critical outages or security concerns are addressed in less than 1 hour, high-priority issues within 4 hours, medium concerns within 8 hours, and low-priority items by the next business day, reflecting our dedication to maintaining your site's integrity and uptime.

Security is a cornerstone of our Umbraco support services. We conduct regular vulnerability assessments and updates to protect against emerging threats and employ stringent access controls for your Umbraco sites. Our proactive approach ensures that your Umbraco website platform, whether an extranet or intranet, is well-protected against security vulnerabilities, including Umbraco EOL concerns.

Our backup protocol involves daily snapshots of your Umbraco site and a comprehensive disaster recovery strategy. In the event of a disruption, we can quickly restore your site to its latest state, ensuring continuous operation and data integrity.

We continuously monitor performance and health metrics for your Umbraco site and provide detailed reports on upgrades, system health, and user engagement. Our value-driven approach ensures that your Umbraco solutions are continually optimised for the best possible performance.

Yes we provide hosting on either Microsoft Azure or Umbraco Cloud at an additional cost.  We are happy to talk through the hosting options when onboarding you as a support partner.

We can provide SEO, PPC, Social or Marketing services if needed. These are tailored to your specific needs and are available at an additional cost.

Our commitment to quality and seamless collaboration means we rely exclusively on our in-house, UK-based team located in central Birmingham. This approach ensures that you have access to full-stack Umbraco developers, UX/UI designers, solutions architects, QA engineers, and project managers who are all working under one roof. By not outsourcing to contractors, freelancers, or offshore entities, we maintain control over our projects, offering consistent, high-quality support and safeguarding your site’s performance and reliability with a hands-on approach that is essential for delivering agile support.